Agent Workload
| Agent | Open | Handled today | FRT | CSAT | Load |
|---|
Ticket Volume — 7 days
Avg tickets / agent / day142
Healthy benchmark50–100
Backlog (>24h open)38 tickets
Team capacity used76%
Data Sources
RichpanelLive
ShopifyLive
Refund log (GSheet)Stale 6h
Ad spend (Meta)Stale
Ad spend (TikTok)Error
Partial ad spend data may affect forecast accuracy.
Top Refund Drivers
Quick Stats
Replacement rate1.4%
Automation rate31%
On-time resolution rate72%
New conversations this week1,142
Social moderation backlog14 pending